Refund Policy

The refund amount for a cancelled ticket follows our tiered cancellation policy and is credited to your BlackHorse Credit balance, usable on your next Delhi ↔ Dehradun booking.

If a payment is deducted but a booking cannot be confirmed for any reason, the full amount is automatically credited back to your BlackHorse Credit balance — you will never be charged for a ticket that was not issued, and a support reference is shown if this happens.

Refund status (Requested, Processing, Completed, or Failed) is visible on your booking at any time via Manage Booking.