Privacy Policy
Last updated: 7 September 2026
What we collect
To book a ticket we collect your mobile number (required, used to verify your identity by OTP), and for each passenger the name, age and gender needed to issue a valid ticket.
Email address is optional and only used to send a copy of your ticket if you choose to provide it.
How we use it
Your mobile number identifies your bookings, BlackHorse Credit balance and saved passengers — we do not require a separate account, username or password.
We use your data to process bookings, payments, refunds, and to send booking-related notifications (OTP, confirmations, journey reminders). We do not sell your personal data.
OTP and verification data
One-time passwords are never stored in plain text. Verification attempts, timestamps and device information may be logged briefly for fraud prevention and rate limiting.
Your choices
You can view your booking history and BlackHorse Credit balance at any time via Manage Booking using your mobile number and an OTP.
For data access or deletion requests, contact support@blackhorsebus.com.