Policies
Cancellation Policy
Last updated: 7 September 2026
Standard refund tiers
More than 24 hours before departure: 90% refund.
Between 12 and 24 hours before departure: 75% refund.
Between 6 and 12 hours before departure: 50% refund.
Less than 6 hours before departure: no refund.
How to cancel
Open your booking from Manage Booking or your confirmation page and select Cancel Booking. The exact refund amount for your specific ticket is shown before you confirm.
Where refunds are paid
Refunds are credited to your BlackHorse Credit balance and can be used on your next Delhi ↔ Dehradun booking.

